Samsung is being sued over a camera issue with the Galaxy S20 line
Samsung is being sued over camera issues with its 2020 flagship line, the Galaxy S20. The devices hit the market at a particularly delicate time, as the entire world began to deal with Covid-19. During this time, many had to adapt to working from home and studying remotely, and as a result, there was a surge in in the use of smartphones.
The first signs involving a certain public disappointment with the line came when DxOMark pointed out the inconsistencies in autofocus, zoom and video recording of the Ultra variant. A few days after the launch, users complained on Samsung's official forums that the protective glass on the camera was cracking for unknown reasons.
Without acknowledging that it is a design issue with the cameras, Samsung will now have to respond to the lawsuit filed by the Hagens Berman law firm in the United States. The lawsuit is collective and seeks to demand action from the South Korean company, which when contacted by consumers, demanded around R$2.146 (in direct conversion today, 29/04) as a deposit from users without insurance to investigate the problem, and R$536 from those who had Samsung Care.
#Samsung Sued Over Widespread Defect Causing Shattered Camera Glass in Galaxy S20 Phoneshttps://t.co/U1feQn1HKS
#samsunggalaxy #GALAXYS20 # GalaxyS20FE pic.twitter.com/EOzZfEA0hh— Hagens Berman | Class-Action Law (@ClassActionLaw) April 27, 2021
Possible excessive internal pressure
The firm claims that the problem affected all models in the line: S20, S20 Plus, S20 Ultra, all 5G variants, and even the Galaxy S20 Fan Edition. In a statement, a lawyer at Hagens Berman — Steve Berman — claims that investigations conducted by his legal team gathered evidence that the problem is caused by the accumulation of pressure under the protective glass. He also highlights that many affected by the problem were careful with their smartphones, using protective cases and there is no history of drops or damage.
Samsung has yet to comment on the lawsuit filed against it over the camera issue. The firm has opened a page so that Americans affected by the issue can join the lawsuit seeking compensation for damages. There is no guarantee that there will be an easy victory against the South Korean company. It is worth remembering that, in Spain, new guidelines began to require that every manufacturer cover the consumer with a (much) longer free warranty period.
Through which channels you reach those people, classic and out of the box. XDA Developers
