Pixel 5 generates user complaints due to volume problem
O Pixel 5, top of the line model of the Google, has received complaints from users about some software problems, more specifically those related to the device's sound volume.
According to the site 9to5google.com, when watching videos, the device's volume drops alarmingly. On other occasions, the sound becomes too loud for notifications, ringtones, keyboard, screenshots and other system signals.
Users have stressed in their reviews that the defects appear regardless of the settings used at the time they appear. In other words: the sound of the video is low even when the volume is at maximum, and the sound of notifications is deafening, despite the setting being almost on “mute”.
Google claims notifications are loud “on purpose”
Although Google has not issued any official statement regarding the matter, it has posted an explanation on its support page through a representative. According to the company's post, the volume of notifications on the Pixel 5 is not a problem, and is loud "on purpose."
“On every Pixel phone, we work to improve volume to make sure users don’t miss important calls or notifications,” the rep said at the beginning of the statement. “On Pixel, ringtone and notification settings are tied to these volume changes, so both settings are affected when you change them. We appreciate your feedback on this issue and will work to fix it in future Pixel 5 updates.”
Pixel 5 has already presented other defects besides volume
Whether or not you believe Google's explanation for the Pixel 5's volume problem is up to each consumer, but it's worth remembering that this isn't the first awkward situation the manufacturer has faced in relation to its smartphone.
Shortly after the Pixel 5 was launched on the market, users complained that the smartphone there was a strange space between the screen glass and one of the edges. After several users posted photos with complaints and requests for explanations on Google and XDA forums, the response came.
Google Community Specialist David Pop said it was not a defect. “We’ve had the opportunity to investigate a few consumer units and, combined with factory quality control information, we can confirm that the gap between the display glass and one of the edges is a normal part of the Pixel 5 design.”
Apparently, treating the Pixel 5's problems as "normal" is something "normal", if you'll pardon the redundancy, for the company. As it has done on other occasions, Google has made itself available to maintain an open channel of contact with consumers who are dissatisfied with the smartphone.
Through which channels you reach those people, classic and out of the box. Android Community.
