Did you know that you can request to suspend your postpaid cell phone account if you are not going to use it for at least a month?

It's not a question of giving up your cell phone. But when traveling internationally, for example, it makes sense to buy one. chip for visitors to avoid roaming and more expensive charges.

The measure is also valid for pay TV, broadband, and other telecommunications services whose activities are supervised. by Anatel. And the best part: requesting to suspend your postpaid device account is quite simple, just call the service provider's call center and inform them of your desire.

Postpaid line suspension is free

First of all, it is important to emphasize that the request can only be made by customers who are up to date with their payments. It is completely free and valid for a minimum of 30 days and a maximum of 120. After requesting the suspension of the post-paid line, of course, the consumer is prevented from using it until they request reconnection. Both the temporary disconnection and the reactivation must be fulfilled by the operator within a maximum of 24 hours after the customer's request.

The suspension is valid for a maximum of four months and cannot be compared to cancellation. In other words, you cannot request the suspension of your telephone line and forget about it, as the legislation of the National Telecommunications Agency is emphatic about the benefit's time limit. The service provider is authorized to resume charges after this period.

Each consumer can request the suspension of their postpaid account once every 12 months. It is important to note the protocols when making the request, as they can be used to exempt the customer from any charges that the provider may charge in their name during the temporary deactivation of the contract.

If the consumer requests suspension for a long period, for example, 90 days, and regrets it, there is no problem: the operator's center must, in the same way, reactivate the service within 24 hours after the user regrets it, communicating the change in period via official customer service channels.

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